A official investigation into Rano Air was launched by the National Commission for Persons with Disabilities (NCPWD) in response to claims of discrimination against Alhaji Usman Bura Gabai, the State Chairman of the Joint National Association of Persons with Disabilities. Mr. Gabai was refused boarding at Maiduguri International Airport due to the fact that he was use a wheelchair.
The NCPWD’s investigation panel invited representatives from Rano Air and held a lengthy discussion on the concerns.
The Commission asked Rano Air to modify its policy that prohibited people with impairments from boarding the aircraft during the course of the investigation.
With pleasure, we provide the following reports and updates to the general public:
a. Without delay, Rano Air complied, rescinding the discriminatory policy and pledging to provide accommodations for those with impairments.
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b. a thorough examination of Rano Air’s reservation and ticketing processes. The airline has since implemented policies to provide those with disabilities extra consideration.
c. To guarantee that these modifications are implemented successfully, Rano Air established a six-person group.
d. In order to improve the quality of service and increase employee awareness of the needs of people with disabilities, Rano Air is working with the Disability Commission to teach staff members on disability laws and regulations.
e. To make sure that the boarding and deboarding procedures adhere to the rights of people with disabilities, Rano Air has also examined the terms of its agreement with its Passenger Service Agent (PSA).
d. The airline has started building ramps at its offices in accordance with accessibility guidelines, indicating their dedication to enhancing accessibility through infrastructure improvements.
We’ll keep you informed about our progress.
The Executive Secretary of NCPWD, Dr. James David Lalu, PhD, NPOM, reiterated the Commission’s steadfast dedication to upholding the rights and dignity of those with disabilities and implementing legislation pertaining to such rights.
The general public is urged by the NCPWD to acknowledge the significance of this problem and to support initiatives aimed at ending discrimination against people with disabilities.
