United Nigeria Airlines has suspended a staff member and apologised to a passenger with reduced mobility over an alleged incident at the Abuja Airport on March 30, 2026.
The airline said the incident happened during check-in for Flight UN0526 from Abuja to Yenagoa and involved Ms. Doris Akonanya. It said the report contains allegations of unprofessional conduct by the now-suspended staff member regarding the passenger’s condition.
In a statement signed by its Public Relations Officer, Chibuike Uloka, the airline said it takes the matter seriously and reaffirmed that the safety, dignity and well-being of all passengers remain its top priority.
United Nigeria Airlines said it maintains a zero-tolerance policy for misconduct, discrimination and abuse, and is committed to ensuring safe, respectful and accessible travel for all passengers, especially those with reduced mobility.
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The airline added that it has been in direct contact with Ms. Akonanya and her family to address their concerns and provide support.
It also said a full investigation is ongoing, while steps are being taken to strengthen training, processes and oversight to prevent a recurrence.
(Editor: Ada Ononye)
